Your Success Depends Upon Strong Medical Billing Employees
You have invested in cutting edge medical billing technology. You brought in a high priced expert to make sure the system was implemented correctly. This should start the money flowing in, unless you have a group of mediocre medical billers. You need a world class medical billing team. Putting such a team in place requires four components:
1) Deploy a systematic approach to and dedicated resources for obtaining and developing strong employees:
As was mentioned above, great medical billing requires great medical billers – no matter what system you have. Finding these individuals typically require4s resources dedicated to identifying and screening potential billers for your team. The process should include multiple levels of testing and should reflect the importance of the position. These people will determine if you have cash to pay your bills and yourself.
The leading billing organizations train to develop desired quality. Junior staff members must pass demanding training programs-junior team members are developed into billers, capable of following the measured and monitored billing process. In addition, staff is trained throughout the year in latest payer rules, follow-up techniques and compliance guidelines. A dedicated Compliance Officer is responsible for all additional HIPAA and OIG training.
If you do not remove weak performers from your team they will demoralize the entire group and will bring most people down to their level of performance. It is. Unfortunately true, that on bad apple can spoil the bunch. Each year remove the weakest members of the team based upon clear performance metrics.
